Terms and Conditions

PRODUCT PRICES
Please proceed to our SHOP tab to further learn about the prices and other details of sunAsia eSports products.

DELIVERY TIMINGS:
We start shipping your order(s) as early as within the next two 2 days after you send your order and payment, except during peak season and public holidays across Asia (Christmas season, New Year, Chinese New Year, Songkran, other holidays…).
Our customer service will confirm the delivery date and communicate the tracking number to you.

CUSTOMER SERVICE CONTACT DETAILS:
– Purchase and Invoicing: sales@sunasia.org
– After Sales: support@sunasia.org

ACCEPTED METHODS OF PAYMENT:
1) Paypal (https://paypal.me/ezeelife)
or Visa/Mastercard

2) Direct Bank Transfer
– International Wire Tranfer
– Mobile Banking with Kasikorn and SCB Banks (Thailand only)
– WeChat Pay (scan QR code below)
– AliPay (scan QR code below)

Please mention the reference number of your order in your payment slip.

REFUNDS AND RETURN SERVICES
sunAsia eSports allows customers to return the products within 10 working days after the date of delivery, if they are defected or incorrect upon receipt accordingly to your order.
Our refund / return policies are product specific and supersede the conditions highlighted on this page in our general Terms and Conditions.
Please refer to the tabTerms and Conditions” on each product description page and make sure you agree before proceeding to purchase.

PRODUCT WARANTEES:
sunAsia eSports offers different warranty based on each product.
Please refer to the tab “Terms and Conditions” on each product page to find out about the conditions of the product warranty if any.
In the event that a product is proven to be faulty or fails to be of acceptable quality, we will provide either repair or replacement of the said product (free of charge) after proper assessment and consideration of our team.
It should also be noted that the warranty is non-transferable and is limited only to the original purchaser specified in the submitted order form. It covers repair or replacement of unusable and defective parts that affect the functionality of the product if any.
sunAsia eSports reserves the right to inspect any alleged defect.
No responsibility will be accepted unless a representative from our company is granted the opportunity to inspect any suspected defect.

TO MAKE A CLAIM
Please send us an email at support@sunasia.org or via message on Facebook Messenger.
You must provide a detailed description of the issue and photographic evidence of the suspected fault for our perusal.
After receiving your message, we will work hard to offer you the best solution within a reasonable time. Thank you!

Please do consult with Customer Service if you have any question.

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